Refund policy

Return & Refund Policy

30-Day Money-Back Guarantee
We stand behind our products. If you're not satisfied with your purchase for any reason, you have 30 days from the date of delivery to request a return or refund.

Eligibility
To be eligible for a return, your item must be in its original condition. If the product arrived damaged, defective, or not as described, you qualify for a full refund or free replacement — no return required in most cases; just send us a photo.

How to Start a Return
Email us at quitthecotton@gmail.com with your order number and the reason for the return. We'll respond within 24–48 hours with instructions. Please do not send your purchase back without contacting us first.

Refunds
Once your return is approved, your refund will be issued to your original payment method within 5–10 business days. You'll receive a confirmation email when it's processed. If more than 10 business days have passed since approval and you haven't received your refund, contact us at quitthecotton@gmail.com.

Damaged or Defective Items
If your item arrives damaged or defective, contact us within 30 days of delivery with a photo of the issue and we'll make it right with a replacement or full refund at no cost to you.

Return Shipping
For change-of-mind returns, the customer is responsible for return shipping costs. For damaged, defective, or incorrect items, we cover all costs.

Order Cancellations
Orders can be cancelled for a full refund if they haven't shipped yet. Contact us as soon as possible after ordering — orders typically ship within 24 hours.

Late or Missing Packages
If your tracking shows delivered but you haven't received your package, contact us within 7 days and we'll investigate with the carrier and resolve it.

Questions? Reach us anytime at quitthecotton@gmail.com.